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Quality Assurance FAQ
1. How do I submit items I find once I have moved in?
Homebuyers are able to submit one list during the one year warranty period. It is suggested that you submit this list on your 10 month anniversary.
2. Who do I call for an emergency?
Emergencies are defined as items that will cause structural damage to your home if not repaired in a timely manner. For example, a plumbing leak or roof leak is considered an emergency and should be reported to Pamela Holt during regular business hours. If an issue should arise after hours, please contact the appropriate contractor listed on the Emergency Contacts page of your orientation notebook provided to you at your orientation.
3. What items are not covered in my one year limited warranty?
Your StrucSure Warranty assures your home be free of defects in materials or workmanship as defined in the Performance Standards except as they apply to defects in appliances, fixtures, and equipment which are not covered by this warranty. In the sales agreement there is a section designated to items excluded from warranty coverage. Such excluded items are sidewalks, driveways, porches, screen enclosures, fences, any changes or alterations made to the home, normal wear and tear, soil erosion, and all landscaping (including all sodding, seeding, shrubs and trees) and landscaping
4. If appliances are excluded from warranty coverage, who do I call if I have a problem with an appliance?
Please visit the web site for a listing of emergency contacts. This will give the contact information for your appliance vendor.
5. What type of warranty do I have on my home following the limited one year warranty?
Every Keystone home is provided with a warranty through StrucSure that covers 10 year structural, 1 year workmanship and materials, and 2 year delivery portion of systems.
6. Do all items have to be submitted to Keystone or may I make adjustments myself?
Yes. We recommend homebuyers be active in the maintenance of their new home. Once the one year limited warranty expires it will be up to the homeowner to maintain the integrity of the home. You will be provided a Homeowner's Maintenance Manual at orientation to assist you in the home owning experience.
7. What items are covered for two years under the FHA/VA Loan Program?
Plumbing, mechanical, and electrical.
